WCA LLP Privacy Notice

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This privacy notice provides you with details of how we (WCA LLP) collect, process and store your personal data.

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Data Protection

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It is very important that the information we hold about you is accurate and up to date. Please let us know if your personal information changes by emailing wca@wcag.co.uk. If you are unhappy with any aspect of how we collect and use your data, we would be grateful if you would contact us so that we can try to resolve any issues for you (email: wca@wcag.co.uk)

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What personal data we collect

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Personal data is any information capable of identifying an individual and does not include anonymised data. We may process certain types of personal data about you including: Identity Data which may include your first name, last name, title, date of birth and gender.

 

Contact Data which may include your home, work and/or billing address, email address and telephone numbers.

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Health related data which may include personal health details, nature of illness, place and dates of treatments and clinicians involved.

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Financial Data which may include your health insurance details, bank account and payment card details. We do not store payment card details once a transaction has been completed. Bank details are only recorded on our banking system to track payments.

 

Transaction Data may include details about payments between us.

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Technical Data may include your login data, internet protocol addresses, browser type and version, social media handles, browser plug-in types and versions, time zone setting and location, details of the operating system and platform and other technology on the devices you use to access this site.

 

Usage Data may include information about how you use our website, services and operating systems.

 

Communications Data may include your preferences in receiving communications from us and our third parties.

 

When we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract.

 

How we collect your personal data

 

We will obtain personal data about you whenever you;

 

Interact with us as a professional service or communicate with us by post, phone, email or complete a form on our web site.

 

Data is provided to us by third parties with whom you have contracted for services and who in turn use our services to fulfil part of their contract with you.

 

Automated technologies: We may monitor your use of this website including how many times you visit, which pages you go to, traffic data, location data, weblogs and other communication data whether required for billing purposes or otherwise, the originating domain name of a user’s internet service provider, IP address, operating system and browser type. This information helps us to build a profile of our users. Most of this data will be aggregated or statistical, which means that we will not be able to identify you individually.

 

We may receive personal data about you from various third parties and public sources as set out below:

 

Hospitals, medical professionals and health insurance providers.

 

Analytics providers such as Google based outside the EU.

 

Advertising networks such as Google AdWords based outside the EU.

 

Search information providers such as Google based outside the EU.

 

Contact, financial and transaction data from providers of technical, payment and delivery services based inside the EU.

 

Identity and contact data from publicly available sources such as Companies House and the Electoral Register based inside the EU.

 

Identity and contact data from providers to enable us to comply with anti-money laundering regulations.

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How we use your personal data

 

We will use your personal data for any one or more of the following purposes:

 

Where we need the information to perform the contract between us.

 

Where it is necessary for our legitimate interests including collection of fees.

 

Where we need to comply with a legal or regulatory obligation.

 

Generally, we do not rely on consent as a legal ground for processing your personal data because the data we collect is only used by us for performance of the contract between us or in order to meet legal obligations. We do not use data for marketing or sales purposes.

 

Why we process your personal data

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We process your personal data in order fulfil the contract between us and this is the lawful basis on which we collect your data. We also collect your data in order to discharge our legal obligations to statutory bodies who have a legitimate interest in the data collected (see below).

 

Disclosures on your personal data

 

Health related data is only revealed to hospitals at which you are treated, clinicians or health institutions involved in your care or to your health insurer.

 

We may have to share some of your non-health related personal data with third parties including:

 

Service providers who provide IT and system administration service.

 

Professional advisers including lawyers, bankers, auditors, insurers, financial advisers and corporate finance advisers who provide consultancy, banking, legal, insurance, accounting and financial services including debt collection.

 

HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances. Third parties to whom we may sell, transfer, or merge parts of our business or our assets.

 

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

 

International Transfers

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Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.

 

Clients who use international health Insurance companies should note that these organisations are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

 

Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:

 

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or

 

• Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or

 

• Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

 

Data Security

 

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

 

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

 

Data Retention

 

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

 

We will retain your personal data on the basis of the following guidelines: 

 

For as long as we have a reasonable business need, such as managing our relationship with you and managing our business.

 

For as long as we provide services and/or treatment to you and then for as long as someone could bring a claim against us; and/or in line with legal and regulatory requirements or guidance.

 

Your Legal Rights

 

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

 

Request access to your personal data.

 

Request correction of your personal data.

 

Request erasure of your personal data.

 

Object to processing of your persona data.

 

Request restriction of processing your personal data.

 

Request transfer of your personal data.

 

Right to withdraw consent if consent has been sought for a specific purpose.

 

If you wish to exercise any of the rights set out above, please email us at wca@wcag.co.uk.

 

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

 

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. We try to respond to all legitimate requests within one month.

 

Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

 

Third-party Links

 

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

 

Cookies

 

When you visit this website, a certain amount of information is retained regarding the event to enable us to understand the profile of our visitors using cookies from Google. The information retained includes the IP address and/or the domain name of the visitors. You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

 

Data Control Contacts

 

Please direct queries to The Practice Manager or The Managing Partner, West Cambridge Anaesthetists LLP, 1010 Cambourne Business Park. Cambridge CB23 6DP tel: 01223 200600 Email: wca@wcag.co.uk